At Glissora, we take pride in the quality of our jewelry and the purity of our cosmetics. We want you to be absolutely in love with your purchase. However, if something isn’t right, we are here to help.
1. 7-Day Return & Exchange Window
You have 7 days from the date of delivery to request a return or exchange. After 7 days, unfortunately, we cannot offer you a refund or exchange.
2. Eligibility for Returns
To be eligible for a return, your item must be:
- Unused, unopened, and in the same condition that you received it.
- In the original packaging (with all tags and seals intact).
- Accompanied by the original receipt or proof of purchase.
3. Non-Returnable Items (Hygiene Policy)
Due to the nature of our products and for the safety of all our customers:
- Cosmetics/Skincare: Any makeup or skincare product that has been opened, swatched, or used cannot be returned or exchanged.
- Earrings: For hygiene reasons, earrings cannot be returned unless they arrive damaged.
- Sale Items: Items purchased during a “Clearance Sale” or “Flash Sale” are final and cannot be returned or exchanged.
4. Damaged or Wrong Items (The “Unboxing” Rule)
We take great care in packaging, but if your item arrives damaged or if you received the wrong product:
- You must notify us via Email within 24 hours of delivery.
- Important: We require an unboxing video or clear photos of the damaged product and the shipping label to process your claim. Without this, we may not be able to verify the damage occurred during transit.
5. How to Initiate a Return
- Contact Us: Contact us through Email support with your Order ID and photos of the item.
- Approval: Once our team reviews your request, we will provide you with the return shipping address.
- Ship the Item: You will be responsible for sending the item back to our warehouse in Karachi.
- Note: Shipping costs for returns are non-refundable unless the return is due to our error (wrong or damaged item).
6. Refunds (Bank Transfer & Store Credit)
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Cash on Delivery (COD) Orders: Since you paid in cash, we will issue your refund via Bank Transfer, Easypaisa, or JazzCash. You will need to provide your account details to our support team.
- Credit/Debit Card Orders: The refund will be processed back to your original payment method. Please allow 7-10 working days for the amount to reflect in your statement.
- Store Credit: You can also choose to receive Glissora Store Credit, which can be used for your next purchase instantly.
7. Exchanges
We only replace items if they are defective, damaged, or if the wrong size/color was sent. If you need to exchange it for the same item, contact our team, and we will guide you through the process.
Important Notes for Glissora Customers:
- Return Shipping: We recommend using a traceable courier service (like TCS or Leopards) to ensure your return reaches us safely.
- Processing Time: Please allow 5-7 working days after we receive your return for our team to process your refund or exchange.